Dilemma of Hospital Nurses in Malang City: When Job Stress Triggers Turnover Intention, Can Burnout and Job Satisfaction Mediate?

Fathorrahman Fathorrahman; Murtianingsih Murtianingsih; Hilman Eka Putra; Agusto da Conceicao Soares

doi:10.32815/jibeka.v19i3.2381

Authors

Fathorrahman Fathorrahman Institut Teknologi dan Bisnis Asia Malang
Murtianingsih Murtianingsih Institut Teknologi dan Bisnis Asia Malang
Hilman Eka Putra Institut Teknologi dan Bisnis Asia Malang
Agusto da Conceicao Soares Institute of Business

DOI:

https://doi.org/10.32815/jibeka.v19i3.2381

Keywords:

job satisfaction, Burnout, job stress, turnover intention, hospital nurses

Article Metrics

Abstract

The persistent health problems in Indonesia have forced the government to act so that the public can still feel justice and obtain their rights. Since the government regulation regarding the tiered referral system was implemented, there has been an increase in referrals to D-type and C-type hospitals because of their position as the first-level referral facility in the BPJS health service program. In the healthcare industry, nurses play a crucial role as essential human resources in hospitals, responsible for monitoring patient health and providing care. However, hospitals continue to grapple with the serious issue of employees intending to leave their jobs. The data collection technique in this study was to use questionnaires distributed directly and randomly through Google Forms to 100 respondents from C-type hospital nurses in Malang City. The data collected was analyzed using Structural Equation Modeling (SEM-PLS). The research findings conclude that turnover intention is directly influenced by job stress, burnout, and job satisfaction, and that the job stress variable has a positive effect on burnout and job satisfaction. Additionally, Burnout and Job Satisfaction mediate the influence of Job Stress on turnover intention.

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Author Biographies

Murtianingsih Murtianingsih, Institut Teknologi dan Bisnis Asia Malang

Doctor in Management

Hilman Eka Putra, Institut Teknologi dan Bisnis Asia Malang

Master of management

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