Unpacking Employee Performance: The Mediating Role of Job Satisfaction in Leadership and Support Models

Syifa-i Nurrohman; Dedi Muhammad Siddiq; Mariam Setapa; James Tembo

doi:10.32815/jibeka.v20i2.2429

Authors

Syifa-i Nurrohman Universitas Swadaya Gunung Jati Indonesia
Dedi Muhammad Siddiq Universitas Swadaya Gunung Jati Indonesia
Mariam Setapa Universiti Teknologi Mara
James Tembo Macquarie Business School

DOI:

https://doi.org/10.32815/jibeka.v20i2.2429

Keywords:

Servant Leadership, Perceived Organizational Support, Job Satisfaction, Employee Performance

Abstract

This study examines the effects of servant leadership and perceived organizational support on employee performance, with job satisfaction acting as a mediating variable. Grounded in Social Exchange Theory, the study explains how supportive leadership behaviors and organizational support foster positive employee reciprocity through enhanced work attitudes and performance. A quantitative approach was employed using survey data from 200 employees in the poultry industry within an emerging economy. Data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that servant leadership and perceived organizational support significantly and positively influence job satisfaction. Job satisfaction, in turn, improves employee performance and mediates the relationship between independent variables and performance outcomes. These findings highlight the importance of relational mechanisms in strengthening employee performance within organizational settings in emerging economies.

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Author Biographies

Syifa-i Nurrohman, Universitas Swadaya Gunung Jati Indonesia

Jl. Pemuda No.32, Cirebon, Jawa Barat 45132, Indonesia

Dedi Muhammad Siddiq, Universitas Swadaya Gunung Jati Indonesia

Jl. Pemuda No.32, Cirebon, Jawa Barat 45132, Indonesia

Mariam Setapa, Universiti Teknologi Mara

Department of Business Management, Universiti Teknologi Mara, Cawangan Kelantan, 18500 Machang, Kelantan Darul Naim Malaysia

James Tembo, Macquarie Business School

Management Department Macquarie Business School, 4–6 Eastern Road, Macquarie Park, NSW 2109, Australia

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